Andy Valle, Food Service, Norwood Hospital Dr. Ingolf Tuerk, Chief of Urology and Director of the Robotic-Assisted Surgery Program, St. Elizabeth's Medical Center Dr. Carol Vasconcellos, Hematology and Chief of Oncology, Norwood Hospital Dr. Jean Noel, Jr., Obstetrics, Gynecology and Robotic Surgery, Carney Hospital

Quincy Medical Center

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The patient experience, quality and safety ratings for the Steward® hospital in your community.

Data provided by WhyNotTheBest.org from October 1, 2011 to September 30, 2012

At or Above the National Average National
Average
Points Above the
National Average %
Compare with
Nearby Hospitals

Steward hospitals strive to continuously exceed all national standards. Finding new processes and procedures that help us achieve our goals is central to our culture of quality and safety.

Areas for Improvement National
Average
Distance from the
National Average %
Compare with
Nearby Hospitals
Percent of Patients Highly Satisfied

This measure is used to assess adult inpatients' perception of their hospital. Patients rate their hospital on a scale from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible.

70%
 
 
 
 
 
 
 
 
 
 
 
-11
Nearby Hospitals >
Doctors Always Communicated Well

This measure is used to assess the percentage of respondents who reported how often ("Always," "Usually," "Sometimes," or "Never") their doctors communicated well.

81%
 
 
 
 
 
 
-6
Nearby Hospitals >
Nurses Always Communicated Well

This measure is used to assess the percentage of respondents who reported how often ("Always," "Usually," "Sometimes," or "Never") their nurses communicated well.

78%
 
-1
Nearby Hospitals >
Patients Always Received Help as Soon as They Wanted

This measure is used to assess the percentage of respondents who reported how often ("Always," "Usually," "Sometimes," "Never," or "I never pressed the call button") the hospital staff was responsive to their needs.

67%
 
 
 
 
 
 
 
 
-8
Nearby Hospitals >
Staff Always Explained About Medicines

This measure is used to assess the percentage of respondents who reported how often ("Always," "Usually," "Sometimes," or "Never") the medical staff communicated well about new medications.

63%
 
 
 
 
-4
Nearby Hospitals >
Pain Was Always Well Controlled

This measure is used to assess the percentage of respondents who reported how often ("Always," "Usually," "Sometimes," or "Never") their pain was controlled well.

71%
 
 
 
-3
Nearby Hospitals >
Patient's Room Always Kept Quiet at Night

This measure is used to assess the percentage of respondents who reported how often ("Always," "Usually," "Sometimes," or "Never") the area around their room was quiet at night.

60%
 
 
 
 
 
 
 
 
 
 
 
 
-12
Nearby Hospitals >
Patient's Room and Bathroom Always Kept Clean

This measure is used to assess the percentage of respondents who reported how often ("Always," "Usually," "Sometimes," or "Never") their room and bathroom were kept clean.

73%
 
 
 
-3
Nearby Hospitals >
Patients Given Information About Recovery at Home

This measure is used to assess the percentage of respondents who reported whether ("Yes" or "No") they were provided specific discharge information.

84%
 
 
 
 
-4
Nearby Hospitals >
Patients Would Definitely Recommend This Hospital to Friends and Family

This measure is used to assess the percentage of respondents who reported whether ("Definitely No," "Probably No," "Probably Yes," or "Definitely Yes") they were willing to recommend this hospital to their family and friends.

71%
 
 
 
 
 
 
 
 
-8
Nearby Hospitals >

See how Steward Health Care is improving >

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Patient experience, quality and safety data presented in this site are provided by independent data sources WhyNotTheBest.org and The Leapfrog Group.

Data provided by WhyNotTheBest.org from October 1, 2011 to September 30, 2012

At or Above the National Average National
Average
Points Above the
National Average %
Compare with
Nearby Hospitals
Overall Recommended Care

This measure is a weighted average of all of the process-of-care, or "core," measures reported on CMS Hospital Compare.

98% 0 Nearby Hospitals >
Overall Heart Failure Care

Several treatments have been proven to give the best results to most adults with heart failure. This measure shows how often a hospital gave these treatments to its patients for this condition. All reported process measures were included in the composite.

96%
 
 
 
3
Nearby Hospitals >
Overall Pneumonia Care

Several treatments have been proven to give the best results to most adults with pneumonia. This measure shows how often a hospital gave these treatments to its patients for this condition. All reported process measures were included in the composite.

96% 0 Nearby Hospitals >
Overall Surgical Care

CMS collects various measures related to surgical care improvement. This measure is a weighted average of those measures collected by CMS.

98% 0 Nearby Hospitals >

Steward hospitals strive to continuously exceed all national standards. Finding new processes and procedures that help us achieve our goals is central to our culture of quality and safety.

Areas for Improvement National
Average
Distance from the
National Average %
Compare with
Nearby Hospitals
Overall Heart Attack Care

Several treatments have been proven to give the best results to most adults with a heart attack. This measure shows how often a hospital gave these treatments to its patients for this condition. All reported process measures were included in the composite.

98%
 
-1
Nearby Hospitals >

See how Steward Health Care is improving >

Visit this hospital's website >

Patient experience, quality and safety data presented in this site are provided by independent data sources WhyNotTheBest.org and The Leapfrog Group.

A Hospital Safety Score

As of June 2013

Quincy Medical Center has earned a Hospital Safety Score; of A. To learn more about the Hospital Safety Score system and its objectives, visit HospitalSafetyScore.org.

COMPARE WITH NEARBY

Quincy Medical Center is committed to providing quality care and continues to make adjustments and improvements to obtain an even higher safety score.

Data provided by LeapfrogGroup.org from the June 2013 survey

Fully Meets Safety Standards   Compare with
Nearby Hospitals
Appropriate ICU Staffing

Patients should choose a hospital with an intensive care unit (ICU) that is staffed by doctors and other caregivers who have special training in critical care medicine. These doctors are called "intensivists."

Fully Meets Standards Nearby Hospitals >
Managing Serious Errors

Patients should choose a hospital that has implemented Leapfrog's policy on managing serious events (or "never" events), such as surgery on the wrong body part or death due to contaminated drugs or devices.

Fully Meets Standards Nearby Hospitals >
Safety-Focused Scheduling

A patient getting ready for a scheduled inpatient surgery should consider hospitals that use operation management methods (e.g., queuing theory, variability management, etc.) to smooth patient flow across operating rooms that service inpatients.

Fully Meets Standards Nearby Hospitals >

Steward hospitals strive to continuously exceed all national standards. Finding new processes and procedures that help us achieve our goals is central to our culture of quality and safety.

Areas for improvement Progress Towards Meeting
Leapfrog Standards
Compare with
Nearby Hospitals
Prevent Medication Errors

Patients should choose a hospital that uses computerized prescriber order entry (CPOE) systems to order medications, tests and procedures. CPOE systems are computer systems designed to alert doctors and other prescribers to potentially serious problems with their instructions.

Some Progress Nearby Hospitals >
Steps to Avoid Harm

Patients should choose a hospital that has a high Leapfrog Safe Practices Score. This means the hospital has put in place procedures to reduce 8 common, preventable medical mistakes.

Some Progress Nearby Hospitals >

See how Steward Health Care is improving >

Visit this hospital's website >

Data reported from LeapfrogGroup.org as Does Not Apply for the following measure(s): Reduce ICU Infection

Patient experience, quality and safety data presented in this site are provided by independent data sources WhyNotTheBest.org and The Leapfrog Group.